Frequently Asked Questions

What materials are used in your luggage?

Our luggage is crafted from premium, durable materials designed to withstand the rigors of travel. We use a combination of polycarbonate and ABS for hard shells and high-grade nylon for soft shells.

Can I customize the color and design of my luggage?

Yes! We offer a variety of color options and customizable features to help you create luggage that reflects your style.

How do the wheels on your luggage perform?

Our luggage is equipped with high-quality, multi-directional spinner wheels that ensure smooth maneuverability on various surfaces.

What are the warranty terms for your luggage?

We provide 1-year warranty but you may purchase am extended 2nd-year warranty covering manufacturing defects and material flaws. The warranty does not cover normal wear and tear or damage from improper use.

How do I care for and maintain my luggage?

To keep your luggage in top condition, wipe it with a damp cloth using mild soap for external cleaning. Avoid overloading and store in a dry place when not in use.

How can I track my order?

Once your order is shipped, we will send you a tracking number via email.

Are your products eco-friendly?

We are committed to sustainability and use eco-friendly materials and processes where possible. Our goal is to minimize our environmental impact while maintaining product quality.

How can I contact customer service?

Our customer service team is available Monday through Friday from 9 AM to 5 PM. You can reach us by phone/ WhatsApp at +65 8222 9767.

How to reset luggage lock?

Set the dials to your current combination, press and hold the reset button (usually with a pen), set your new code, then release the button to lock it in.

Where to buy luggage in Singapore?

You can buy quality luggage in Singapore at Flyco Bags, offering a wide range of styles and sizes for every traveler.

How to measure luggage size?

Measure the height, width, and depth of your luggage from the outermost edges, including wheels and handles. Add these three dimensions to get the total size.

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